Trading Platform FAQs

Q1. Does Phillip Futures provide e-trading platform?
Q2. What should I do if my PC/System is down and I need to place some trade orders?
Q3. Why is there a slight difference in the trading hours listed in the Phillip Futures contract information sheet from that listed by the Exchange?
Q4. How can I place my orders when the system is down for maintenance at 5.30am?
Q5. Where can I get a demo account for the platform that I’m interested to use and how long is it valid?
Q6. Is there a video demonstration on navigation of your platform?

POEMS Trading Platform

Q1. What can I trade via POEMS?
Q2. Do I need to download POEMS?
Q3. Will I be notified when orders submitted via POEMS are done?
Q4. Are the prices on POEMS live prices?
Q5. Will I be able to check my statements online?
Q6. Is charting available on POEMS?
Q7. Is Market Depth for Futures contracts available on POEMS?
Q8. Do I need to pay for POEMS?
Q9. I wish to trade but how do I start on POEMS?
Q10. Do you support GTC and OCO orders on POEMS?
Q11. How do I check if my orders have been done?
Q12. Will my access be removed if the account is dormant for a certain period?
Q13. Is my account terminated and considered closed after my access to these overseas Exchanges have been removed?

POEMS Professional

Q1. Where can I download POEMS Professional?
Q2. What are the specifications of PC required to run POEMS Professional?
Q3. Why are my positions different from my statements?
Q4. Why can’t I see my daily transactions in the reports tab?
Q5. Why are my prices for trades done yesterday different?
Q6. How do I see my available cash?
Q7. Why do I see an order status “Q”?
Q8. Why is the status not showing my actual fill price but average price?
Q9. Why are the trades, risk calculation, positions and cash different from what I should have?
Q10. I am unable to log in and was given the message “Unable to log in, password has expired.” Why is this so?
Q11. I have just top-up cash at your office. But my trades are being rejected when I tried to enter some trades. What should I do?
Q12. I am unable to place a trade from the reflector. Why is this so?
Q13. Does the profit and loss takes into account the GST and commission?
Q14. Do you support GTC orders on POEMS Professional?
Q15. Does all version of POEMS Professional offer GTC order?
Q16. What is the validation time of GTC order?
Q17. Is there any scenario where a GTC order will be cancelled or disabled?
Q18. Can I see my GTC order which is placed through the dealing desk from my own trading terminal (POEMS Professional)?
Q19. Can I cancel a GTC order which is placed through the dealing desk in my own system?
Q20. Will I been notified when the GTC order is executed?
Q21. Will my access be removed if the account is dormant for a certain period?
Q22. Is my account terminated and considered closed after my access to these overseas Exchanges are removed?

Technical Support FAQs (POEMS and POEMS Professional)

Q1. What are the minimum system requirements for trading POEMS?
Q2. Can POEMS be viewed on a Macintosh?
Q3. I can’t view my prices. It is showing “Loading data, please wait”
Q4. I can’t log on to POEMS. It says “Invalid Password”.
Q5. I can’t view POEMS Charting. Timeout Occurred.
Q6. There are no price quotes on my POEMS.


Q1. Does Phillip Futures provide e-trading platforms?

PhillipCapital has our own trading platform, POEMS, which enables you to trade multiple products across multiple markets. It is a web-based platform, hence you will be able to access the trading platform wherever you are as long as there is a PC and internet connection.

Besides POEMS, there are various platforms which clients can subscribe to depending on individual’s preference.

POEMS Professional (Application Based) – For Futures, Options and FX trading
FX365 / FX Trader (Application Based) – For Spot FX and Bullion trading

Click here for the full list of platforms offered by Phillip Futures.

Q2. What should I do if my PC/System is down and I need to place some trade orders?

Please do not hesitate to call our Dealing Desk at (65) 6535 1155 (Futures) or (65) 6536 7200 (SPOT FOREX/Gold) to execute your order.

However, the commission charges will be based on call-in rate.

Q3. Why is there a slight difference in the trading hours listed in the Phillip Futures contract information sheet from that listed by the Exchange?

Due to the extensive array of global futures markets products offered and the long trading hours, we need to perform essential system maintenance at the end of each trading day. As such, it is necessary for us to adjust the electronic trading hours to ensure that our system is always in good condition to service you better.

Q4. How can I place my orders when the system is down for maintenance at 5.30am?

You can call our dealing desk (Tel: 65351155) to place orders between 5:30 to 6:00 am, which will then be placed with the overseas brokers.

Q5. Where can I get a demo account for the platform that I’m interested to use and how long is it valid?

You may email us at futures@phillip.com.sg to ask for a demo account on the platform that you are interested to use. Should you have any enquiries, please feel free to call our marketing desk at 65380500.

Q6. Is there a video demonstration on navigation of your platform?

Yes. We will be sending you our links for the navigation of platforms in our email when your account has been activated.

POEMS Trading Platform

Q1. What can I trade via POEMS?

Electronically traded products from SGX, HKFE, CME, eCBOT, LIFFE, EUREX are available on POEMS. You may also trade SPOT FOREX/Gold and FX Invest (non-leverage FOREX trading) as well.

Q2. Do I need to download POEMS?

No. POEMS is made easily accessible with a PC and Internet connection by simply log on to www.poems.com.sg.

Q3. Will I be notified when orders submitted via POEMS are done?

Yes. You can subscribe to our SMS/Email order alerts and enjoy the free services that would notify you of your done orders which are submitted via POEMS.

Log on to POEMS > FUTURES or FOREX/GOLD > ACCOUNTS > ACCT MGMT > Services Subscription.

Q4. Are the prices on POEMS live prices?

Yes. We provide real time live streaming prices on POEMS.

Q5. Will I be able to check my statements online?

Yes. We provide up to 2 months of past statements for viewing on POEMS.

Q6. Is charting available on POEMS?

Yes. Pro Chart and Advanced Chart are available on POEMS.

Q7. Is Market Depth for Futures contracts available on POEMS?

Yes. Currently POEMS offers 3 – 10 levels of market depth depending on the various exchanges.

Log on to POEMS > FUTURES > LIVE PRICES/Trading > Click on the “Product Name” to get market depth for the selected contracts.

Q8. Do I need to pay for POEMS?

No. POEMS is a free trading platform for the clients who open Futures account with Phillip Futures.

Q9. I wish to trade but how do I start on POEMS?

If you are not familiar with the market and require guidance, please feel free to sign up for our education services as below:

Click here for POEMS platform navigation demo.

For more enquiries you may also call our Marketing Desk at (65) 6538 0500 or visit our Main Office for a POEMS Demo.

Q10. Do you support GTC and OCO orders on POEMS?

Yes. GTC and OCO are currently available for SPOT FOREX/Gold orders (Incorporated into order type). Phillip Futures will enter into trades with you in accordance to the following:

  1. Dealing Quotes
  2. Phillip Futures will make available to you Dealing Quotes at which Phillip Futures is offering to enter into trades with you via POEMS. You acknowledge that in a rapidly changing market, Dealing Quotes presented to you on the POEMS may no longer remain in effect at the time your order is executed at Phillip Futures’ POEMS server. Orders under this condition will be rejected and deemed as invalid.

  3. Validity of Orders
  4. The POEMS starts its dealing server from 6am Monday morning and close at 5am Saturday morning (Singapore Time). However, Orders that clients select as (Good till Cancel - GTC) and remain active over weekends will still be subject to prevailing market price from 3am to 6am Monday morning. All Orders that are active at this time will get done in accordance to the market price available. You acknowledge that Done orders will only appear in POEMS only when the server starts at 6am Monday morning. Orders that clients select as (Day) will remain active until trading day expire at 5am Singapore Time.

    For more information, kindly call our Forex Dealing Desk at (65) 6536 7200.

    Q11. How do I check if my orders have been done?

    For Futures contracts:

    FUTURES > LIVE PRICE/Trading > “Select the various exchanges”
    Under TRADE & ORDER STATUS > Processed (today), click on the “Update” button to refresh.

    For Forex/Gold contracts:

    FOREX/GOLD > Mini Fx/ Mini Gold or FX Pro or FOREX/GOLD PRICES
    Under ORDER STATUS > Orders Done, click on the “Refresh” button to refresh.

    You can also call our Dealing Desk to check your order status, (65) 6535 1155 for Futures trade and (65) 6536 7200 for Forex/Gold trade.

    Q12. Will my access be removed if the account is dormant for a certain period?

    POEMS users who has no trading activity for more than 6 months, will have their access to certain overseas Exchanges removed due to concerns arising from intellectual property for usage or dissemination of market data. Your POEMS platform login is not deactivated and you are still able to login to view SGX and FOREX prices, as well as perform the administrative functions on POEMS.

    Q13. Is my account terminated and considered closed after my access to these overseas Exchanges have been removed?

    No, your account is not terminated, and you are still our valued client.

    You can still continue to login to POEMS to enjoy exclusive services such as FX Invest and to view your account summary etc. You can also view price quotes from SGX and FOREX, Loco London Gold and Silver live prices in POEMS.

    You can also call our 24-hour Dealing desk to check on the prices of the different products in the various Exchanges or to place trades. Should you need to re-activate your POEMS login, please contact us to review your request.

    POEMS Professional

    Q1. Where can I download POEMS Professional?

    To download POEMS Professional, you may visit our website.
    Scroll to POEMS Professional Standalone Version. Select the one for Windows XP. Follow the instruction to install and run the program.

    Q2. What are the specifications of PC required to run POEMS Professional?

    • Win 2000 Professional, Win XP Professional or Win Vista32-bit OS only: 64-bit OS’s not supported
    • 1.5 GHz P IV PC or equiv
    • At least 1 GHz (RAM)
    • 50MB Free HDD Space
    • 1 or 2 x 17"monitor, suitable video card (recommendation only). Keyboard, mouse
    • Required Java Technology
    • Internet Explorer 5.5 (not on XP) or 6, incl. Sun JVM 1.4.2.x / 1.5.x (v1.6.x planned) for J-Trader Client PC Web

    Note: We regret to inform that POEMS Professional is not compatible on a Macintosh.

    Q3. Why are my positions different from my statements?

    You need to log out from the system daily when it closes for maintenance at 5.15 am (DST) and 6.15 am (Non-DST) and re-login again at 6 am or 7 am respectively.

    Q4. Why can’t I see my daily transactions in the reports tab?

    At the login page, please check that the “Reports” button is selected before logging in.

    Q5. Why are my prices for trades done yesterday different?

    The system takes in the previous settlement price as reference and any difference in P/L is adjusted in the cash buying power.

    Q6. How do I see my available cash?

    It is displayed on the "Position" tab as "Cash Buying Power Remaining". If you are still unable to see, right click on the "Title Bar" and click "Select Columns" and then select the respective heading that you need.

    Q7. Why do I see an order status “Q”?

    This happens when your internet connection is slow or has dropped. Exit the system and re-login and you should be able to see the correct status of that trade.

    Q8. Why is the status not showing my actual fill price but average price?

    The average price summarizes all the fills in a single consolidation. If you want to see the actual fill information, just double click on the “Order Detail” and you will get the price breakdown trade by trade.

    Q9. Why are the trades, risk calculation, positions and cash different from what I should have?

    You need to re-login and check your internet connection.

    Q10. I am unable to log in and was given the message “unable to log in, password has expired.” Why is this so?

    POEMS Professional will prompt client to change password every 3 months. To change your password, simply click on the ‘…’ at the password field. Enter your new password twice and continue to log in using your old password. New password will take effect after logging in. Please note that the new password must be alphanumeric and minimum 7 characters.

    Q11. I have just top-up cash at your office. But my trades are being rejected when I tried to enter some trades. What should I do?

    Please call our Marketing Desk at (65) 6538 0500 or email to futures@phillip.com.sg.

    Q12. I am unable to place a trade from the reflector. Why is this so?

    Please ensure that the lot size has been entered.

    Q13. Does the profit and loss takes into account the GST and commission?

    No. Commission and GST will only be reflected in your daily activity statement on the next business day.

    Q14. Do you support GTC orders on POEMS Professional?

    GTC order is only available for CME and CME_CBOT products in POEMS Professional.

    Q15. Does all version of POEMS Professional offer GTC order?

    GTC order types will be available on version 7.5.3 and above. If you own a POEMS Professional version lower than the mentioned, please upgrade it to the latest version 8.0.2.

    Q16. What is the validation time of GTC order?

    GTC order will be valid until you manually cancel it or when the contract expires (whichever earlier).

    Q17. Is there any scenario where a GTC order will be cancelled or disabled?

    GTC orders may be flushed out during exchange system outages or ad-hoc situation that may be specified by exchange.

    Q18. Can I see my GTC order which is placed through the dealing desk from my own trading terminal (POEMS Professional)?

    Yes, you will be able to view the order in your POEMS Professional trading platform.

    Q19. Can I cancel a GTC order which is placed through the dealing desk in my own system?

    Yes, since you can view the order from your POEMS Professional trading platform, you can make any changes to this order. However, you are required to inform the dealing desk about any changes that are made to the order to prevent any dispute of trade.

    Q20. Will I been notified when the GTC order is executed?

    Yes, once the order is executed, you will be notified via a pop-up window through your POEMS Professional trading platform.

    Q21. Will my access be removed if the account is dormant for a certain period?

    POEMS Professional user who has no trading activity for more than 2 months will have their login terminated. We will remove the access of the system due to concerns arising from intellectual property for usage or dissemination of market data.

    For re-application, SGD20 administrative fee will be charged. You will need to complete the POEMS Professional Application form. The form can be obtained here.

    Q22. Is my account terminated and considered closed after my access to these overseas Exchanges are removed?

    No, your account is not closed and you are still our valued client.

    You can continue to login to POEMS to enjoy exclusive services such as FX Invest, view your account summary, FOREX, Loco London Gold and Silver prices.

    You can also call into our 24 hours Dealing desk to check on the prices of the different products in the various Exchanges and place orders for trading.

    For re-application, SGD20 administrative fee will be charged. You will need to complete the POEMS Professional Application form. The form can be obtained here.

    Technical Support (POEMS and POEMS Professional)

    Q1. What are the minimum system requirements for trading POEMS?

    • Windows 95/98/XP/2000/ME
    • Microsoft Internet Explorer 5.5 & above recommended
    • 128MB RAM (Recommended)
    • Internet Connection (Broadband connection recommended)
    • Java Virtual Machine 1.4 & above

    Q2. Can POEMS be viewed on a Macintosh?

    No. POEMS currently is not supported on Macintosh.

    Q3. I can’t view my prices. It is showing “Loading data, please wait”

    Restart your PC when installation has completed.

    • Go to Tools > Internet Option > Advanced. Look for Java (SUN).
    • Tick the option under Java (SUN). (If any)
    • Go to Tools > Internet Option > Temporary Internet Files > Delete Files > Check Delete Offline Content > OK.
    • Close your Browser and try again.

    Q4. I can’t log on to POEMS. It says “Invalid Password”.

    Password is case sensitive. Please kindly check the password entry again.
    If you are still experiencing login problem, please contact our Marketing Desk at (65) 6538 0500.

    Q5. I can’t view POEMS Charting. Timeout Occurred.

    • Open your internet Explorer Browser
    • Click on “Tools”
    • In “Internet Options”, click on “Privacy”
    • If the setting is “Custom”, click on the “Default Level” button
    • If the setting is “Medium”, shift the slider down to “Low”
    • Click on “Apply”
    • Try again

    Q6. There are no price quotes on my POEMS.

    You have not added the contracts onto the price list. Click on “Edit Contracts” to add the contracts into the price list for viewing.