1. Login Problems

1. Password Related Problems
   • Change Password
   • Security 128bit Encryption
   • Account Suspended
   • Auto-Complete / Saving Passwords
   • Request for New Password
2. You have been logged out
3. You are currently logged in to POEMS using account number XXXXXXX
4. Error Message on page
5. HTTP Error 403 / Security Library Error
6. Page Cannot be displayed in Member Login
7. Blank page in Member Login
8. Problem logging into POEMS
9. Problem logging into POEMS using Internet Explorer 7
10. Problem logging into POEMS using Internet Explorer 8 (Windows 7)

2. Live Prices Problems

1. Display "Loading Data, Please Wait..." for a long time
2. Blank screen (Viewer Not Found)
3. Connection Time-out Reconnecting
4. Printing Live Prices

3. Unable To Access To Right Mouse Click Functions

1. This function has been disabled
2. No response after selection (eg. Time & Sales, Trade Summary, Historical Chart, Market Depth etc.)

4. Charts Problems

1. Can't see Charts
2. "Timeout Occured"
3. Printing Charts

5. Pro Chart Problems

1. If you encounter "The page cannot be found" when you select Pro Chart
2. In Pro Chart, you are unable to select any futures exchange and contract name
3. How to maximize your chart viewing screen?
4. If you are unable to enter a new value for your respective indicator
   

6. Chinese Fonts

1. Displaying Chinese Fonts

7. Unable to withdraw your orders on Mini FX/Mini Gold trading page

1. Java may not be properly loaded, please click here to troubleshoot

8.  News

1. "Access Denied"