When the connection on the order status is not established properly.
Diagram 1.0 will be shown on the screen.

Diagram 1.0

Solution:

1. Refresh the order status page by clicking on the “Refresh” button
2. Clear your cache and cookie
3. Check the Java version on your machine. Open your Internet Explorer > go to Tools > Internet Options> Advanced > Java (Sun) > Eg: JRE 1.6.0_01(Diagram 1.1)
4. Go to Control Panel > Add/Remove Program > Remove all Java(Sun) Runtime Environment > Reinstall the Java from www.java.com

    Please upgrade the Java version if it is 1.6 and below. Download the latest version from www.java.com

Diagram 1.1

If problem still persists, kindly contact the technical hotline at 65311788 or email us at futures_techsupp@phillip.com.sg