Phillip Futures: Help: FAQs: Trading Platform FAQs

Related FAQs: General | Account | Products | Trading Platform | Trading

Q1. Does Phillip Futures provide e-trading platform?
Q2. Why do I see a difference in the figures shown in Teletext and Phillip Future’s trading platform?
Q3. What should I do if my PC/System is down?
Q4. Why is there a slight difference in the trading hours listed in the Phillip Futures contract information sheet from that listed by the Exchange?
Q5. How can I place my working orders when the system is down for maintenance at 5.30am?

Q1. Does Phillip Futures provide e-trading platform?
PhillipCapital have our own trading platform, POEMS, which enables you to trade multiple products across multiple markets.
Besides POEMS, Phillip Futures allow clients to trade via POEMS Professional that is also available on PC, and PTS/H-Trader that is available on Handheld (minimum requirement of PDA applied). And also there is specialized trading system available P-Trader.

Q2. Why do I see a difference in the figures shown in Teletext and Phillip Future’s trading platform?
A Phillip Futures, our price quotes are all live feed that updates within seconds, compare to Teletext, which is delayed price. Therefore, you will see a difference in prices. However, if you encounter an unusual price difference, please call our Marketing Desk at (65) 6538 0500.

Q3. What should I do if my PC/System is down?
If such cases happen, please do not hesitate to call our Dealing Desk at (65) 6531 1555 (Futures) or (65) 6536 7200 (SPOT FOREX/Gold) to execute your order. However, commission will be based on call-in rate.

Q4. Why is there a slight difference in the trading hours listed in the Phillip Futures contract information sheet from that listed by the Exchange?
Due to the extensive array of global futures markets products offered and the long trading hours, we need to perform essential system maintenance at the end of each trading day. As such, it is necessary for us to adjust the electronic trading hours to ensure that our system is always in good condition to service you better.

Q5. How can I place my working orders when the system is down for maintenance at 5.30am?
You can call our dealing desk (Tel: 65351155) to place orders between 5:30 to 6:00 am, which will then be placed with the overseas brokers.

POEMS Trading Platform

Q1. What can I trade via POEMS?
Electronically traded products from SGX, HKFE, CME, eCBOT, LIFFE, EUREX are available on POEMS. You may also trade SPOT FOREX/Gold and FX Invest (non-leverage FOREX trading) as well.

Q2. Do I need to download POEMS?
No. POEMS is made easily accessible with a PC and Internet connection by simply log on to www.poems.com.sg. There is no download hassle.

Q3. Will I be notified when orders submitted via POEMS are done?
Yes. Subscribe to our SMS/Email order alerts and enjoy the free services that would notify you of your done orders, which are submitted via POEMS.

Log on to POEMS > Futures or FOREX/Gold > Account > Acct Mgmt > Services Subscription.

Q4. Are the prices on POEMS live prices?
Yes. We provide real time live streaming prices on POEMS.

Q5. Will I be able to check my statements online?
Yes. We provide up to 2 months of past statement for viewing on POEMS.

Q6. Is charting available on POEMS?
Yes. POEMS charting and Metastock is available on POEMS.

Q7. Is Market Depth for Futures contracts available on POEMS?
Yes. Currently, POEMS offers 3 – 10 level of market depth depending on the various exchanges. Log on to POEMS > Futures > Live prices/Trading > Click on the “Product Name” to get market depth for the selected contracts.

Q8. Do I need to pay for POEMS?
No. POEMS is a free trading platform for the clients who open Futures account with Phillip Futures.

Q9. I wish to trade but how do I start on POEMS?
If you are not familiar with the market and required guidance, please feel free to sign up for our education services as below:

Free Seminar and Events
One to One Coaching
Personalized Coaching Service

For more enquires you may also call our Marketing Desk at (65) 6538 0500 or visit our Main Office for a POEMS Demo.

Q10. Do you support GTC and OCO orders on POEMS?
Yes. GTC and OCO are currently available for SPOT FOREX/Gold orders (Incorporated into order type).

Q11. How do I check if my orders have been done?
You may check from the Trading Page on the POEMS. Go to “Order Status” page and click on the “Update” button to refresh the order status page.

POEMS Professional/ PATS System

Q1. Where can I download POEMS Professional/PATS System?
To download POEMS Professional, you may visit our website.
Scroll to POEMS Professional Standalone Version. Select the one for Windows XP. Follow the instruction to install and run the program.

Q2. What are the specifications of PC required to run POEMS Professional/PATS System?
The OS must be Window XP (Professional or Home Edition), minimum 256 RAM, and broadband connection.

Q3. I cannot login to my POEMS Professional/PATS System after I accidentally close the windows. What should I do?
Phillip Futures is there almost 24-hour to cater to your trading needs. Simply call up to the Futures Dealing Desk at (65) 6535 1155 and get them to refresh your login ID and thereafter you will be able to log in.

Q4. Why are my positions different from my statements?
You need to log out from the system daily when it closes for maintenance at 5 am (April – October) and 6 am (November – March) and re-login again at 6.30 am or 7.30 am respectively.

Q5. Why can’t I see my daily recaps in the reports tab?
You need to click on “Reports” button before the “Login” button when you are login in.

Q6. Why are my prices for trades done yesterday different?
The system takes in the previous settlement price as reference and any difference in P/L is adjusted in the cash buying power.

Q7. How do I see my available cash?
If you are using Reflector version 5.2.7, it is displayed on the “Position” tab as “Cash buying Power Remaining”. If you are still unable to see, right click on the “Title Bar” and click “Select Columns” and then select the respective heading that you need.

Q8. Why do I see an order status “Q”?
This happens when your PC connection is slow or dropped. Just exit out of the system and re-login and you should be able to see the correct status of that trade.

Q9. Why is the status not showing my actual fill price but average price?
The average price summarizes all the fills in a single consolidation. If you want to see the actual fill information, just double click on the “Order Detail” and you will get the price breakdown trade by trade.

Q10. Why are the trades, risk calculation, positions and cash different from what I should have?
You need to exit from the system and click on “Reports” or Reset” button before the “Login” button when you are logging in.

Q11. I am unable to log in and was given the message “unable to log in, password has expired.” Why is this so?
POEMS Professional will prompt client to change password every 3 months. To change your password, simply click on the ‘…’ at the password field. Enter your new password twice and continue to log in using your old password. New password will take effect after logging in. Please note that the new password must be alphanumeric and minimum 7 characters.

Q12. I have just top-up cash at your office. But my trades are being rejected when I tried to enter some trades. What should I do?
Please call to the Dealing Desk at (65) 6531 1555 (Futures) or (65) 6536 7200 (SPOT FOREX/Gold) to input the funds manually for you.

Q13. I am unable to place a trade from the reflector. Why is this so?
Please ensure that the lot size has been entered.

Q14. Does the profit and loss takes into account the GST and commission?
No. You still need to add 5% for the GST.

Technical Support (POEMS and POEMS Professional)

Q1. What are the minimum system requirements for trading POEMS?
Windows 95/98/XP/2000/ME
Microsoft Internet Explorer 5.5 & above recommended
128MB RAM (Recommended)
Internet Connection (Broadband connection recommended)
Java Virtual Machine 1.4 & above

Q2. Can POEMS be viewed on a Macintosh?
No. POEMS currently is not supported on Macintosh.

Q3. I can’t view my prices. It is showing “Loading data, please wait”

Download Java (SUN) from http://www.java.com.

Restart your PC when installation has completed.

Go to Tools > Internet Option > Advanced. Look for Java (SUN).
Tick the option under Java (SUN). (If any)
Go to Tools > Internet Option > Temporary Internet Files > Delete Files > Check Delete Offline Content > OK.
Close your Browser and try again.

Q4. I can’t log on to POEMS. It is Invalid Password.
Password is case sensitive. Please kindly check the password entry again.
If you are still experiencing login problem, please our Marketing Desk at (65) 6538 0500.

Q5. I can’t view POEMS Charting. Timeout Occurred.

Open your internet Explorer Browser
Click on “Tools”
In “Internet Options”, click on “Privacy”
If the setting is “Custom”, click on the “Default Level” button
If the setting is “Medium”, shift the slider down to “Low”
Click on “Apply”
Try again

Q6. There are no price quotes on my POEMS.
You have not added the contracts into the price list. Click on Add/Delete Contracts to add the contracts into the price list for viewing.

P-TRADER

Q1. What is P-TRADER?
P-TRADER is a powerful trading platform by Phillip Futures with integrated features like interactive real time charts, customized trading signals/opportunities and multiple price alerts. You may download P-Trader from our website.

Q2. What is the basic requirement to get/apply for P-TRADER?
You may fill up the P-TRADER application form and submit to us.
To get the form, please get from our Marketing Desk or download from our website (applied for both POEMS and POEMS Professional Users).

The charge is S$198/month paid upfront. If you trade more than 10 lots per months via P-trader, you will be entitled to a $100 discount.

For more detailed information, you may call our Marketing Desk at (65) 6538 0500.

Q3. What are the advantages of P-TRADER?
P-Trader provides the following advantages:

Chart types - Candlestick, Tick, Bar, Point & Figure, Volume, Line, Renko, Range,Profile.
Indicators - 90+ including Stochastics, Averages, MACD, RSI, Trendlines and much more.
Paintbars - Create your own trading signals based on customized parameters of 1 or more technical indicators.
Alerts - Multiple alerts based on price, trendlines, volume, etc.
News - Real-time news covering major US economic reports.
"Free floating" appearance - view all your chosen modules at the same time on your screen.

PTS (Phillip's Mobile Trading System)

Q1. What is PTS (Phillip’s Mobile Trading System)?
PTS is Phillip Futures’ mobile Trading System that uses handheld (H-Trader) on your PDA with Windows Mobile operating system. This platform complements the existing desktop based POEMS Professional/PATS System to manage your order book. PTS is the first and the only mobile trading system in Singapore which allows trading of Futures and Options via PDA.

Q2. What are the required handheld specifications in order to use for PTS?
You need to have a PDA on Windows CE environment and a connection to Internet. Recommended models: Dopod; XDA O2, O2 Mini; HP36xx, and 4xxx series; Palm PC on Windows Mobile.

Q3. How do I connect to Internet on my handheld PDA?
In Singapore, you may connect via your Internet Service Provider such as M1, Singtel, Starhub with their respective GPRS or 3G plan. Alternatively you can also connect via wireless access points at selected cafes, restaurants, shopping centres such as Starbucks, Macdonald’s or Funan IT mall or even via our nation-wide Wireless@SG. For overseas clients, as long as you can connect/surf the Internet on your mobile to our website (http://www.phillipfutures.com.sg/etrading/pts.html), you can download and trade our PTS H-Trader.

Q4. How do I get/apply for PTS?
You may fill up the PTS application form and submit to us. To get the form, please get from our Marketing Desk or download from our website.

The charge is S$100/month paid upfront. If you trade more than 50 lots per month through the PTS system or POEMS Professional, you will be entitled to a full rebate end of the month.

For more detail information, you may call our Marketing Desk at (65) 6538 0500.

POEMS Trading Platform

POEMS Professional/PATS System

Technical Support FAQs (POEMS and POEMS Professional)

P-Trader

PTS (Phillip's Mobile Trading System)

POEMS Trading Platform

POEMS Professional/ PATS System

Technical Support (POEMS and POEMS Professional)

P-TRADER

PTS (Phillip's Mobile Trading System)