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Trading Services Have Been Fully Restored

We would like to inform you that a power outage occurred at approximately 7.50pm (SGT) on Monday, 13 January 2020 at Raffles City building, where our main office is located. Actions were taken immediately to ensure that trading activity can continue seamlessly but some platforms experienced short term disruption. At 9.25pm, the Raffles City building’s power supply was gradually restored and the affected services started to recover. By 11:27pm, all our platforms resumed to normal.
We apologise for any inconvenience caused. If you wish to check your order status, you may contact the respective 24-hour dealing desks via:
•            Commodities Dealing Desk: +65 6576 9810
•            Forex Dealing Desk: +65 6536 7200
•            Futures Dealing Desk: +65 6535 1155
For technical assistance, you may contact our 24-hour Technical Support Desk at (65) 6531 1788 or email
For any other query, you may contact the Client Service Desk at (65) 6538 0500 or email